Here at Parkway we are dedicated to making sure all of our guests can have the best possible experience at our cinemas.

We have tried to cover everything a guest may need to know about our facilities, however if you cannot find the answer to your question here why not try our FAQ's or contact us?

Buying Tickets / Food & Drink

Tickets can be bought in the cinema, over the phone or online. There is a lowered counter section available at our box office. Wheelchair users should find our ATM (Automated Ticket Machine) at a workable height also. If you require any specialist help to book your tickets please call us on (01507) 603333, email us or ask any member of staff in the cinema.

CEA Cards


Parkway Cinemas participates in the CEA card scheme. This scheme enables a disabled cinema guest to receive a complimentary ticket for someone to go with them when they visit a participating cinema.

The card belongs to the disabled person. The disabled person or the supporter must present the card in person at the cinema to claim a free ticket. CEA tickets can be purchased over the phone or online using the code underneath the barcode on the front of the card, but you must bring the card with you to watch the film. If you forget it we cannot let you in.

A free ticket can only be claimed when purchasing a standard priced film or event cinema ticket. It cannot be used in conjunction with any other offer.

The Card is developed by UKCA’s Disability Working Group, whose members include film exhibitors and distributors, and national disability charities such as Action on Hearing Loss, the RNIB, Dimensions and Muscular Dystrophy UK.

If you have questions about the card and how it works please visit ceacard.co.uk

Cinema Accessibility

The Playhouse is a traditional cinema which first opened its doors to the public in 1921. Since then we have made substancial changes to the layout of the building taking in to account wheelchair users where possible.

There is a single small step to get in to the main entrance foyer, from here wheelchair users can access screens 2 and 3 as these are on the ground floor. Screen 1 is located up several flights of stairs so is not suitable for wheelchair users.

You can purchase wheelchair space tickets on the website, over the phone or in person. As there are limited spaces, we recommend getting tickets in advance for wheelchair users.

For more information please refer to the seating plan when booking your tickets or contact us.


In addition to the main cinema toilets there is a wheelchair accessible toilet with enough room for a user and a carer (if required), pull cord alarm, and hand rail.

Subtitled Performances

Parkway aims to show regular subtitled performances of films. This is where the picture and subtitles are shown on the screen for people to read. Sometimes this is because of a foreign language film, or for the benefit of people who are hard of hearing.

See our subtitled shows here, and don't forget to sign up for notifications to stay up to date.

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